Frequently Asked Questions

Why can't I login?

Have you registered? You need to register in order to login. If you have registered and you still cannot login then check and double check your username and password. Usually this is the problem, if not then contact the site admin for help.

Do I need to register?

No registration is needed to shop our store. Upon checking out you will have to register and set up an account.

Will registering, and purchasing items from your store add me to your or anyone else's mailing list?

No. The only way to receive emails about our upcoming sales and demos is to opt in by clicking on the link to your left. By doing so, you will also receive 10% off your next order! None of your information is given out to anyone else, ever.

How do I report a problem with your site?

For any queries regarding the site, please contact the store by email at customerservice@davinciartistsupply.com. Please make sure you give as much information as possible in the email.

Can I pick up my order in your store?

Yes but only at our Chelsea 21st Street location during the week, Monday through Friday. Please allow at least 24 hours for us to process the order. We will email and call you once everything is ready. If we are out of an item, we will have to refund you through our site and you can purchase an alternative once you come in. Enter code "INSTORE" to remove shipping at checkout. Email us at customerservice@davinciartistsupply.com or call 212.871.0220 if you have any problems or furthur questions.

I don't see the product I'm looking for.

Email us! We strive to offer a wide selection of materials for the discerning artist. If you want a product that you do not see on our website there is a good chance we have it in our store or can order it for you. If the later is the case there may be additional fees involved.

How do I report a problem with and/or return a product?

Please visit our Shipping & Returns page for more information on this subject.

Why has my product not arrived yet?

While we strive to process and ship orders as quickly as possible, like with any purchase, there may be complications. Please make sure to check the email address associated with your order. We use it to contact you with any issues that may arrise with your purchase. If for any reason you are not able to do so, or there has been no communication on our part, please email us and we will resolve the problem.

What does "archival" mean?

Archival is a term applied to products that will not fade or corrode over time. Most commonly, and especially when referring to paper products this is closely associated with the acidity of the product. Most paper has a mild acidic content which will eventually cause the product to yellow and crumble. Archival papers are acid free and hence will stand the test of time.

What is a lightfastness rating?

Lightfastness refers to the effects of various pigments under the affect of UV lighting. The lower the rating the longer the color will last. Pigments such as Cadmium generally have a lightfastness rating of I which means they are nearly permanent. Alternatively, others such as Alizarin Crimson wich usually comes in around III or IV will eventually fade. The time scale is very long however and you may or may not see the effects in your lifetime. Most pigmented products are referred to as "permanent" regardless of their lightfastness rating. This is to illustrate the contrast between themselves and products containing dyes which fade much quicker. Often over the course of even a few weeks when placed in direct sunlight.

Why should I buy "Professional" or "Artist" grade products over "Student?"

Student grade supplies are engineered for just that purpose. Students are still learning the processes and techniques fundamental to the form, their work is temporary, and rightly so. Artist and Professional grade products are made for those who understand those techniques and are looking for supplies that will help to execute them in a fundamentally different way. They generally have a higher pigment load and hence can be spread thinner and go further for effects that are simply unattainable with the lower quality product. Artist and pofessional grade products also tend to be more archival as they are desined to be re-sold and last as long as the Old Masters'. Often even longer as many of these technologies made huge strides in the past few hundred years. Beginners who are still learning the basic properties of various products often can not tell the difference and are encouraged to try the student grade.

What is rag paper?

Rag paper is made of cotton, linen, or some other fiber usually associated with fabric (hence the name "rag"). These fibers are sturdier and more archival than those found in pulp. Rag papers are reccomended for all waterbased media such as printmaking, watercolor, and inking.

What is gesso and how is it different from other primers? Do I have to use it?

Gesso is a thick coat of acrylic paint that forms the foundation for most paintings. Most canvas comes pre-gessoed, but for professional artists and those especially concerned with the longevity of their work it is reccomended that an extra coat be applied before painting. There are many different types of primers. Most have an acrylic base and each provide a different surface that provides a base layer to build a painting off of. Gesso or some other archival primer (such as PVA sizing) is HIGHLY recommended as it will protect your canvas and paper from the ravages of time. This is especially relevant when painting with oils. They have a high acid content and will erode a canvas over time if not primed correctly.

Then what does it mean when when a canvas is described as oil primed? There is a archival coating between the canvas and this oil paint, however the oil surface allows for imediate blending and a far smoother surface that is more receptive to the oils used on top of it. You can not paint with acrylics on top of an oil based primer. The paint will crack and eventually fall off.

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Chelsea
132 West 21st Street
New York, NY 10011
212-871-0220

Mon-Fri 8:45am-7pm
Sat-Sun 11am-6pm

NY School of Interior Design
170 East 70th Street
New York, NY 10021
212-452-4188

Mon-Fri 9am-6pm
Sat-Sun Closed



DaVinci Artist Supply is a retail store and, though we may carry their products, we are not affiliated with Da Vinci Paint Co or da Vinci Brushes.